Privacy Policy
What information is collected when a cash offer is requested, and how it is handled once it arrives.
01 Information That Is Collected
Details are collected when a form is submitted, an account is created, or contact is made by phone or email. This usually includes a name, an email address, a phone number, and information about the property being considered, such as its address, its rough condition, and a preferred closing window.
Technical details are also recorded automatically when the site is visited, including browser type, device type, and the pages that were opened. These records are used to keep the site working properly and are not used to identify individual visitors.
02 How Information Is Used
The information supplied is used to prepare a cash offer, to arrange a walkthrough, to answer questions, and to keep a seller updated on the progress of a request. It is also used to send service messages such as submission acknowledgments, appointment reminders, and follow-ups.
Where consent has been given, information may be used to send occasional messages about home buying options and related updates. Consent for marketing messages is optional and refusing it does not affect the offer itself.
03 Text Messages And Calls
Phone numbers submitted through the site may be used for calls and text messages relating to a property inquiry, subject to the consent choices made at the point of signup. Message frequency varies with the stage of a request, and standard message and data rates may apply.
Replying STOP to any text message ends further messages to that number. Replying HELP returns basic assistance information. Opting out of messages does not remove the ability to be contacted about an active request by phone or email.
04 How Information Is Shared
Information is shared only where it is necessary to complete a property transaction or to run the service. That can include title companies, closing agents, attorneys, inspectors, and service providers that support the website, messaging, or record keeping, each of whom receives only what is needed to carry out their role.
Information may also be disclosed where the law requires it, where a valid legal process demands it, or where it is needed to protect the rights and safety of the people involved in a transaction.
05 Cookies And Tracking
Cookies and similar technologies are used to remember preferences, keep sessions working, and understand which pages are being used. Most browsers allow cookies to be blocked or cleared, though some parts of the site may behave differently once that is done.
06 Keeping Information Secure
Reasonable technical and organisational safeguards are in place to protect the information held, including restricted access and secure transmission of submitted forms. No method of transmitting or storing data can be guaranteed as completely secure, so absolute security cannot be promised.
07 How Long Information Is Kept
Information is kept for as long as it is needed to respond to a request, complete a sale, and meet legal, tax, or record keeping obligations. Once it is no longer needed for any of those purposes, it is deleted or made anonymous.
08 Your Choices And Rights
A copy of the information held can be requested, corrections can be asked for, and deletion can be requested where there is no legal reason to keep it. Marketing consent can be withdrawn at any time without affecting an active property request.
Requests of this kind are handled using the contact details in section eleven, and a response is provided within the timeframe required by applicable law.
09 Children And The Site
The site is intended for adults who are legally able to sell property. It is not directed at children, and information is not knowingly collected from anyone under the age of eighteen. Where such information is identified, it is removed.
10 Changes To This Policy
This policy may be updated as the service changes or as legal requirements change. The date shown at the top of this page reflects the most recent revision, and continued use of the site after an update means the revised policy applies.
11 Contact About Privacy
Questions about this policy, or about the information held on a particular request, can be raised using the details below.